Returns Policy

Due to the nature of our products we are unable to take returns or exchanges on opened or used products. If you return an  open product a restocking fee of 15% will be deducted from your refund or the package will be sent back to you at your expense. This will be left to our discretion. If there is a problem with your order when you get it please do not open the products, contact us immediately and we will correct the issue right away. You may return most new, unopened items within 10 days of delivery for a full refund less shipping & handling. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact me via email at info@goodhairmart.com describing your problem and we will send you return instructions and a label. All returns must be authorized first by email. Any order or product that is returned without prior authorization will be chargd a 15% restocking fee that will be deducted from your refund. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping Info & Policy

 All packages are shipped via USPS Priority with Insurance or USPS Express w/ Insurance. Insurance is added by default to your shipping fee and is not optional. FedEx will be added as a later date. Most orders will ship out within 1 business day after your order is placed. USPS Priority is not a guaranteed shipping method, which means US Postal Service states that most packages will arrive within the 2-3 day time frame but it is not guaranteed.